B. Braun

  • Sr. Telecommunication Analyst

    Job Locations US-PA-Allentown
    Requisition ID
    2018-13066
    Company
    B. Braun Medical Inc
    # of Openings
    1
    Category
    Information Technology
    Position Type
    Regular Full-Time
    Shift
    8am - 5pm
    Site
    Corporate/Sales/ B. Braun of Canada/ BIS/ CeGat
  • Overview

    • With a nationwide sales team and several manufacturing locations, B. Braun Medical has become a leading full-line supplier of healthcare products and services in the U.S. The company is committed to delivering innovative products and services with unmatched quality, superior technology, and cost-effectiveness, while maintaining environmental responsibility. Through its "Sharing Expertise®" initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services. B. Braun employs over 4,500 people in the USA. B. Braun Medical Inc. began its operations in the USA in 1957. Initially, the company manufactured and sold disposable plastic syringes. During the 1980s and early 1990s, the company undertook several expansions and enlarged its product line of disposable medical devices. With the acquisition of McGaw, Inc. in 1997, including Central Admixture Pharmacy Services, Inc. (CAPS®), B. Braun dramatically broadened its product lines and services to U.S. customers.

     

    U.S. Facilities and Operations:

     

    Supporting product sales are a network of nationwide marketing and manufacturing locations. Bethlehem, Pennsylvania, is home to the U.S. Corporate Headquarters along with the marketing offices of the Hospital, Outpatient Markets (OPM), Renal Therapies, Vascular Interventional, International, and OEM Divisions. Central Admixture Pharmacy Services, Inc.(CAPS®) is also managed from this location. The nearby Allentown, Pennsylvania, facility manufactures Needle-free products, IV Safety Catheters, Anesthesia Systems, Introducers, Pharmacy Admixture products. Vascular products including Right Heart Catheters and Interventional Accessories are also manufactured in Allentown. The Irvine, California facility produces IV Solutions, Basic and Specialty Nutrition, Drug Delivery, and BTC products. Infusion Pump Systems are manufactured in Carrollton, Texas and IV administration and IV and Irrigation sets are produced in the Dominican Republic.

    Responsibilities

    Position Summary:

    The Sr. Telecommunication Analyst will design, implement and support voice, telecommunication, multimedia and contact center infrastructure and related computer systems and solutions based on the business requirements defined within our organization.  Develops and maintains essential procedures and processes for supporting systems of medium to high complexity.

     

    Responsibilities: Essential Duties

    • Perform system analysis, which includes requirement definition, interfacing with business groups and providing cost benefit analysis.
    • Review, design, plan, implement and manage complex Voice Over IP, traditional telecommunication systems and services, Telephony contact center.  Provide documentation and project tracking.
    • Review, design, plan, implement and manage IP, could based and traditional conferencing systems. Provide documentation and project tracking.
    • Lead new technology evaluations in network communications, phone switches, voice/unified messaging, video, Voice over IP, cloud PBX, call accounting and management, and methodologies.  Identify alternative or new technologies and define telecommunication standards.
    • Define and revise SOPs and system validation plans as required to meet corporate business needs and support the company’s validation requirements.
    • Define, implement and maintain company policies related to telecommunication services.
    • Prepare project status reports to inform management of project progression.  Identify any issues which need to be escalated for resolution.
    • Review service provider invoicing to confirm services, contract pricing and commitment levels.
    • Assist in developing and maintaining capital and operating budget plans.
    • Provides support for any moves, adds, or changes to telephone units, extensions, call features, voicemail, and access codes.
    • Support voice and data telecommunication systems and services, including hardware and software installations, upgrades and maintenance.  Must also coordinate the provisioning installation and termination of communication services.
    • Provide support for network cabling (voice and data.)
    • Work with vendors to perform routine system maintenance of the voice and communication infrastructure systems and maintain conference room AV systems, ensures inter site hardware interoperability, and provides requisite training.
    • Provide escalated user support and monitors system alerts and alarms generated from operational monitoring systems.
    • Develop and coordinate regional and global project efforts.  Serve as project leader on assigned telecommunication projects.
    • Assist with managing the voice services in data centers and disaster recovery and business continuity services.
    • Prepare project status reports to inform management to project progression.  Identify any issues, which need to be escalated for resolution or assistance.
    • Train personnel on use of systems.

    Expertise: Knowledge & Skills

    • Must have excellent organizational, time management and communication skills.
    • Ability to define and explain work methods.
    • Extensive experience and strong working knowledge of Cisco Voice Systems and Video conferencing systems including Cisco Unified Communication, Call Manager, Unity and Contact Center systems. 
    • Strong experience working with Cisco networking systems including Cisco Voice Gateways, switches and routers.
    • Experience supporting Cisco Desktop agent and supervisor agent including Finesse agent
    • Strong knowledge of Local and Wide Area networking fundamentals and
    • Must have strong understanding of TCP/IP networking protocol and QoS.
    • Scripting experience with contact center system.
    • Experience working with monitoring and management systems such as Cisco Prime and ISE.
    • Experience with Office365 collaboration systems such as Skype for Business and integrating Skype with Cisco VOIP systems.
    • Strong knowledge of industry best practices including IT security framework.
    • Experience with System and Network monitoring tools (SNMP, Syslog etc)
    • Experience with Cloud PBX technologies a plus
    • Experience with Public Cloud services and related networking architecture a plus
    • Experience working with third party vendors including telecommunication service providers and cabling vendors
    • Excellent knowledge of the Microsoft Office Suite, Office365, including Word, Excel, Visio, Project and PowerPoint.
    • Must have strong project management skills, including excellent organizational, documentation, time management and communication skills.
    • Working knowledge of Windows server and client operating systems.
    • Must have the ability to communicate effectively with peers, management, business groups, customers, contractors, consultants and vendors
    • Must have excellent organizational, time management and communication skills.
    • Ability to define and explain work methods.
    • Must maintain confidentiality of proprietary, financial and personal data.
    • Must be willing to travel for business including international and work overtime when necessary.
    • Must be willing to carry a cell phone/smart phone and provide after hour support as needed

    Qualifications

    Expertise: Qualifications - Experience/Training/Education/Etc

     

    Required:

    • Bachelor Degree in Information Systems or related field.
    • 10+ years related experience and/or training, or equivalent combination of education and relevant experience.
    • Extensive experience in evaluating, designing, implementing, and managing network infrastructure in multiple sites using  Cisco Unified Communication, Call Manager, Unity and Contact Center systems.
    • Experience working with Office365 collaboration systems such as Skype for Business and integrating Skype with Cisco VOIP systems.
    • Experience working with vendors and service providers related to I.T. network infrastructure, data center and telephony projects for procurement, billing and service costs negotiations and SLA reviews.
    • Project leadership and systems analysis, including cost and benefit analysis.
    • Strong problem solving and analytical skills.

    Desired:

    • Current Cisco Network certifications is desired. 

     

    Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com Equal Opportunity Employer Minorities /Women/ Veterans/Disabled

     

    Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

     

    #IN2017

    #LI-LJE1

    Other

    Responsibilities: Other Duties:

     

    The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

     

    Physical Demands:

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Work Environment:

     

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

     

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