B. Braun

Customer Service Representative I

Job Locations US-PA-Center Valley
Requisition ID
2019-15156
Company
Aesculap Inc
# of Openings
3
Category
Customer Service
Position Type
Regular Full-Time
Shift
9:00 am-6:00 pm

Overview

Aesculap, Inc., a B. Braun company, is part of a 180-year-old global organization focused on meeting the needs of an ever-changing healthcare community. Through close collaboration with its customers, Aesculap provides advanced technologies for general surgery, neurosurgery and closure technologies. Aesculap continues a proud heritage of leadership and responsiveness as we strive to deliver products and services that improve the quality of patients’ lives.

Responsibilities

Position Summary:

 

Responsible for order entry, researching and resolving credit related issues and shipment

discrepancies. Serves as focal telephone contact for customers and field sales representatives.

 

Responsibilities: Essential Duties

  • Receives and inputs telephone, fax and EDI orders from both customers and field personnel in to SAP system.
  • Receives and inputs returned goods requests directly on-line in to SAP.
  • Researches and resolves customer inquiries on shipment discrepancies and credit issues by performing appropriate tasks and transactions.
  • Interfaces with various departments to expedite customer orders.
  • Handles pricing, material and general company inquiries via telephone from customers and field personnel
  • Other duties may be assigned.
  • Must comply with applicable ISO and FDA regulations as stated in Quality Manual
  • Must embody the Company’s Vision, Mission and Values

Secondary or peripheral job functions:

  • N/A

Supervisory Responsibilities:

  • N/A

Expertise: Knowledge & Skills

  • Language Skills: Ability to read and interpret documents such as safety rules, operating
  • and maintenance instructions, and procedure manuals. Ability to write routine reports
  • and correspondence. Ability to speak effectively before groups of customers or
  • employees of organization.
  • Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Qualifications

Expertise: Qualifications-Experience/Training/Education/Etc

 

Required:

  • HS Diploma/GED. 2-3 years experience in a customer service/call center environment preferred.
  • Requires command of the English language, excellent oral/phone/ written skills and computer literacy.
  • Must be able to work flexible hours, overtime and holidays.

Desired:

 

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

 

 

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

 

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

Other

Responsibilities: Other Duties:

 

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment:

  • This position could require the handling of instruments that may or may not have been contaminated by blood or other body fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Aesculap will provide a safe working environment for all employees.
  • The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

 

Notices

Equal Opportunity Employer Veterans/Disabled

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