B. Braun

Customer Service Rep I - CAPS

Job Locations US-PA-Allentown
Requisition ID
2021-18642
Company
Central Admixture Pharmacy Services, Inc.
# of Openings
1
Category
Customer Service
Position Type
Regular Full-Time
Shift
Monday-Friday 9:00 AM-6:00 PM
Site
CAPS

Overview

CAPS®, the nation's largest network of outsourcing admixture pharmacies, has been delivering high-quality, same-day, admixture services and solutions to hospitals and outpatient facilities for more than 28 years. Along with the nation’s largest 503A sterile injectable outsourcing network, CAPS offers industry-leading batch compounding on a national scale through three 503B registered outsourcing facilities. With experience, capacity, and a passion for safety, CAPS is your 503B solution.
CAPS is part of the B. Braun Group of Companies in the U.S.

 

Responsibilities

Position Summary:

 

Responsibilities: Essential Duties

  • Interacts with external and internal customers to provide information in responses to inquiries about CAPS products and services.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.  
  • Requires general knowledge of the organization, products, and/or services.
  • Adheres to CAPS Policies and Procedures.
  • Work with Operations when needed to reprioritizing orders to facilitate distribution to customer.
  • Ability to handle multiple tasks simultaneously.
  • Knowledge of CAPS catalog and basic understanding or knowledge of pharmacy and IV medications.
  • Excellent verbal and written communication skills, as well as time management skills.
  • Ability to work well with CAPS cross functional team members such as Sales, Marketing and Information technology.The job function The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time. 
General: It shall be the duty of every employee while at work to take a reasonable care for safety and health of himself/herself and other persons.

 

Expertise: Knowledge & Skills

  • Requires working knowledge of technical field/area of specialization. Exercises general application of principles, theories and concepts. Follows established procedures and guidelines.
  • Works under direct supervision and from detailed verbal and/or written instructions. Uses established procedures to accomplish assigned task.
  • May require some limited judgement in resolving problems.
  • Contacts are primarily with direct supervisor, peers and subordinates.

Qualifications

Expertise: Qualifications -Education/Experience/Training/Etc

 

Required:

  • High school diploma/G.E.D or equivalent required, Associate's or technical degree preferred.
  • 0-02 years related experience required.
  • Applicable industry/professional certification preferred.
  • Regular and predictable on-site attendance

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

 

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

 

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

Other

Responsibilities: Other Duties:

 

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

 

Physical Demands:

While performing the duties of this job, the employee is expected to:

  • Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Lifting, Carrying, Pushing, Pulling and Reaching:

  • Occasionally:Reaching upward and downward, Push/pull, Stand
  • Frequently:Sit
  • Constantly:N/A

Activities:

  • Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking
  • Frequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick
  • Constantly:N/A

Environmental Conditions:

  • Occasionally:N/A
  • Frequently:N/A
  • Constantly:N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Noise Intensity:Moderate
  • Occasionally:Other
  • Frequently:N/A
  • Constantly:Office environment

Notices

Equal Opportunity Employer Veterans/Disabled

 

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