B. Braun

Director, Business Relations Management & Digital Solutions - Sales, Marketing and Service

Job Locations US-PA-Bethlehem
Requisition ID
B. Braun Medical Inc
# of Openings
Information Technology
Position Type
Regular Full-Time
8 am to 5 pm


About B. Braun 


B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.


Globally, the B. Braun Group of Companies employs more than 61,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com.



Position Summary:

The Director Business Relationship Management and Digital Solutions position will lead a collaborative partnership with Sales, Marketing and Service organizations to identify organizational needs, drive accountability, and provide technology solutions that focus on value creation, innovation and support strategic initiatives and goals. The position will work with the business to identify, prioritize investments and drive execution of these priorities to maximize the business value and be an advocate for the business in IT and vice-versa.


Responsibilities: Essential Duties

  • Leads a collaborative partnership with the Business to identify organizational needs, drive accountability, and provide technology solutions that focus on value creation, innovation and support strategic initiatives and goals.
  • Builds close partnerships with Business units and executive leadership to develop technology strategies and provide technological solutions for on-going business initiatives and process improvements.
  • Ensure that the implemented set of software and platforms provide a comprehensive and seamless enterprise solution to run the Business.
  • Ensure that the design and implementation are approached from an end-to-end perspective, to   maximize value and in order to adapt to the evolving Business environment.
  • Provide leadership to complete detailed design and deployment of solutions (including processes, systems, data and integration) ensuring a consistent level of detail across functional and technical areas.
  • Provide leadership to actively manage project scope and ensure that the approach consistently adheres to the guiding principles and to the enterprise standards.
  • Adheres to system validation plans as required to meet corporate business needs and support the company’s GxP validation requirements.
  • Provide escalated user support for applicable systems.
  • Prepare project status reports to inform management to project progression.
  • Assist in assisting and managing capital and operating budget plans and cost benefit analysis.
  • Organize a high performing work team - oversee development, retention and training of team.
  • Responsible for personnel actions including hiring, performance management and termination.
  • Provide updates to senior leadership on progress toward goals.
  • Investigate and present business opportunities where IT can further the corporate mission.
  • Strong Partner with the Business in leading innovation.
  • Lead large groups in a matrix organization.
  • Build rapport and credibility as a strategic partner.
The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

It shall be the duty of every employee while at work to take reasonable care for safety and health of
himself/herself and other persons.


Expertise: Knowledge & Skills

  • Strong experience working with Sales, Marketing and Service organizations to develop technology strategy and roadmaps. Excellent portfolio management and prioritization, project management and cross functional team management skills.
  • Experience managing stakeholders at all levels including senior executives.
  • Experience driving continuous improvement in IT service delivery and gap assessments.
  • Detailed knowledge of Lead to Order and Order management processes.
  • Understanding of CRM applications, Sales and Marketing automation, Service management applications.
  • Understanding of voice of customer, customer experience and interaction platforms, web sites.
  • Understanding of (SAP ECC 6.0 or S/4HANA) SD, CS modules and related processes such as Customer Master Data setup, Partner profiles, Sales, Shipping, Billing, Pricing, Forecasting desirable.
  • Subject matter expertise in one or more technology areas mentioned above.
  • Knowledge and integration of SAD SD with other modules such as MM, QM, WM, FICO a plus
  • Basic understanding of EDI, IDOCs, ABAP.
  • Ability to challenge status quo and hold business and IT accountable.
  • Requires breadth of professional field and industry knowledge.
  • Ability to integrate critical information and champion advanced strategies/concepts through the organization.
  • Drives development of advanced technologies, principles and processes.
  • Directs the activities of a broad functional area through division heads who are responsible for planning, budgeting, costs, methods and employees.
  • Determines actual organizational structure and allocation of resources.
  • Judgement is required in resolving complex problems based on experience.
  • Interacts with internal and/or external clients and customers to negotiate and interpret information on projects and unit operations.
  • May consult with senior management.



Expertise: Qualifications -Education/Experience/Training/Etc



  • Bachelor's degree required, Master's degree preferred.
  • 10-15 years related experience, plus a minimum of 5 years management experience required.
  • Applicable industry/professional certification preferred.
  • Regular and predictable attendance
  • Frequent business travel required, Valid driver's license and passport, On-call hours as needed


While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.



B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.


Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.



Responsibilities: Other Duties:


The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.


Physical Demands:

While performing the duties of this job, the employee is expected to:

  • Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Lifting, Carrying, Pushing, Pulling and Reaching:

  • Occasionally:Reaching upward and downward, Push/pull, Stand
  • Frequently:Sit
  • Constantly:N/A


  • Occasionally:Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking
  • Frequently:Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick
  • Constantly:N/A

Environmental Conditions:

  • Occasionally:N/A
  • Frequently:N/A
  • Constantly:N/A

Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Noise Intensity:Moderate
  • Occasionally:Other
  • Frequently:N/A
  • Constantly:Office environment



Equal Opportunity Employer Veterans/Disabled


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