B. Braun

Service Manager, Medical Device

Job Locations US-MO-Hazelwood
Requisition ID
B. Braun Medical Inc
# of Openings
Position Type
Regular Full-Time
M-F, 8AM - 5PM


Aesculap, Inc., a B. Braun company, is part of a 180-year-old global organization focused on meeting the needs of an ever-changing healthcare community. Through close collaboration with its customers, Aesculap provides advanced technologies for general surgery, neurosurgery and closure technologies. Aesculap continues a proud heritage of leadership and responsiveness as we strive to deliver products and services that improve the quality of patients’ lives.


Position Summary:

Manages Rigid Endoscope, and Power Instrument repair personnel. Delivers business results from assigned department, and ensures that the quality and volume of repairs meet the business demands. Maintains Aesculap’s reputation as an ethical supplier of services while increasing departments efficiency, and profitability.

Responsibilities: Essential Duties

  • Manages Scope and Power technical personnel ensuring consistency in service delivery.
  • Ensures consistent quality repairs on instruments within a specific turn-around time.
  • Works with technicians and advocates to coordinate the scheduling of repair work at hospitals in order to maximize their productivity.
  • In conjunction with Regional Sales Director, drives incremental revenue through the development of maintenance programs for customers.
  • Ensures billing practices are consistent with company integrity and ethical practices.
  • Coordinates with ATS Director to ensure consistency in quality of in house and third party repairs.
  • Works with the Regional Sales Managers to ensure coordination of efforts between sales and technical staff.
  • Identify, develop and report monthly KPI’s (key performance indicators) related to meeting customer expectations, technician productivity, revenue growth and other identified KPI to support operational execution.
  • Manages department budget(s).
  • Recruits and hires repair technicians.
  • Works with technicians to ensure proper spare part inventory levels.
  • Overseas, and develops inventory management for assigned area.
  • Develops productivity improvements and tracks performance of employees.
  • Performs quality control process checks to ensure a high standard of quality.
  • Must comply with applicable ISO and FDA regulations as stated in Quality Manual
  • Must embody the Company’s Vision, Mission and Values
  • Other duties may be assigned

Expertise: Knowledge & Skills

Secondary or peripheral job functions:

  • Ability to recruit and select qualified technicians for open positions.
  • Excellent customer service and communication skills with an emphasis in sales.
  • Must be willing to travel 20-30%.
  • Strong problem solving ability.
  • Ability to work under pressure and effectively interface with subordinates and all levels of management.
  • Ability to work with computer programs specifically excel spreadsheets.
  • This position requires the handling of instruments that may have been contaminated by blood or other bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Aesculap will provide a safe working environment for all employees.

Supervisory Responsibilities:

  • Determines organizational objectives, interprets company policy, and delegates assignments to appropriate individuals as required.

Target Based Range



Expertise: Qualifications-Experience/Training/Education/Etc


  • Requires completion of a certified trade school program in a related field or equivalent experience or business degree.
  • Requires 4 years of prior experience with manufacturing or repairing of medical devices.
  • 4 years of supervisory experience preferred.
  • Language and mathematical skills; reasoning ability:
  • Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.  
  • Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
  • Reasoning Ability: Ability to define problems, collect date, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.



Additional Information

Responsibilities: Other Duties:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Physical Demands:

  • The employee must occasionally lift and/or move up to 50 pounds.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

  • This position could require the handling of instruments that may or may not have been contaminated by blood or other body fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Aesculap will provide a safe working environment for all employees.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

What We Offer

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.
Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.


Equal Opportunity Employer Veterans/Disabled


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.