About B. Braun 

 

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap^® and CAPS^®.

 

Globally, the B. Braun Group of Companies employs more than 61,000 employees in 64 countries. Guided by its Sharing Expertise^® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.BBraunUSA.com.

Job Function - General:

• Perform system analysis, which includes requirement definition, interfacing with business groups and providing cost benefit analysis.
• Review, design, plan, implement and manage complex Voice Over IP, traditional and cloud telecommunication systems and services, Telephony contact center.  Provide documentation and project tracking.
• Review, design, plan, implement and manage IP, cloud based and traditional conferencing systems. Provide documentation and project tracking.
• Lead new technology evaluations in network communications, phone switches, voice/unified messaging, video, Voice over IP, cloud PBX, call accounting and management, and methodologies.  Identify alternative or new technologies and define telecommunication standards.
• Define and revise SOPs and system validation plans as required to meet corporate business needs and support the company’s validation requirements.
• Define, implement and maintain company policies related to telecommunication services.
• Prepare project status reports to inform management of project progression.  Identify any issues which need to be escalated for resolution.
• Review service provider invoicing to confirm services, contract pricing and commitment levels.
• Assist in developing and maintaining capital and operating budget plans.
• Provides support for any moves, adds, or changes to telephone units, extensions, call features, voicemail, and access codes.
• Support voice and data telecommunication systems and services, including hardware and software installations, upgrades and maintenance.  Must also coordinate the provisioning installation and termination of communication services.
• Provide support for network cabling (voice and data.)
• Work with vendors to perform routine system maintenance of the voice and communication infrastructure systems and maintain conference room AV systems, ensures inter site hardware interoperability, and provides requisite training.
• Provide escalated user support and monitors system alerts and alarms generated from operational monitoring systems.
• Develop and coordinate regional and global project efforts.  Serve as project leader on assigned telecommunication projects.
• Assist with managing the voice services in data centers and disaster recovery and business continuity services.
• Prepare project status reports to inform management to project progression.  Identify any issues, which need to be escalated for resolution or assistance.
• Train personnel on use of systems.
• Apply technical expertise to the implementation, monitoring, or maintenance of IT telephony systems.
• Involvement in the planning, analysis, design, development, testing, implementation, maintenance, and management of technology solutions.
• Establish a technical vision for complex, enterprise IT infrastructure.
• Interact with IT colleagues and Business stakeholders in problem solving, defining requirements, capacity, and implementing robust, scalable, effective and efficient technology solutions for solving business problems.
• Provide product focal point and subject matter technical expertise.
• Create technical documentation.
• Interact with local and global colleagues to ensure solutions follow strategic path goals and objectives.
• Perform system analysis which includes completing requirement definitions, interfacing with business groups and provide cost and benefit analysis.
• Review, plan, and implement computer systems. Troubleshoot systems and recommend improvements to the computing environment.
• Provide documentation and project tracking. Serves as a project leader on assigned projects.
• Participate in new technology evaluations related to information. Identify alternative or new technologies and assist in defining new global and regional IT standards.
• Assist Systems Analysts, Network Administrators and the helpdesk, desk-side support group with technical support issues.
• Coordinate and participate in regional and global project and operational efforts.
• Define and revise SOPs and system validation plans as required to meet corporate business needs and support the company’s GXP validation requirements.
• Prepare project status reports to inform management to project progression. Identify any issues, which need to be escalated for resolution or assistance.
• Provide escalated user support.
• Monitor system alerts and alarms generated from operational monitoring systems.
• Monitor activities of and coordinates activities with service providers, partners and vendors for installation, maintenance and troubleshooting

Limit of Authorization/Authority:

Please refer to the Corporate Guidelines or BBMUS Guidelines or job specific authorities where applicable. This list is however not exhaustive and may be amended by the Management from time to time.

 

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case.  The range provided is a reasonable estimate.

 

Expertise: Knowledge & Skills

• Must have excellent organizational, time management and communication skills.
• Ability to define and explain work methods.
• Extensive experience and strong working knowledge of Cisco Voice Systems and Video conferencing systems including Cisco Unified Communication, Call Manager, Unity and Contact Center systems. 
• Strong experience working with Cisco networking systems including Cisco Voice Gateways, switches and routers.
• Experience with SIP Trunk and PRI configurations including failover redundancy for multiple sites.
• Experience and understanding of enterprise level call flow
• Experience with implementing Cisco Jabber and Expressway for end user soft phone connectivity is a plus
• Experience with Audiocode SBC and integration with Cisco Call Manager and Microsoft Teams is a plus
• Experience supporting Cisco Deskop agent and supervisor agent including Finesse agent
• Strong knowledge of Local and Wide Area networking fundamentals and
• Must have strong understanding of TCP/IP networking protocol and QoS.
• Experience with Genesys Contact Center is a plus
• Scripting experience with contact center system
• Experience working with monitoring and management systems such as Cisco Prime and ISE.
• Strong knowledge of industry best practices including IT security framework.
• Experience with System and Network monitoring tools (SNMP, Syslog etc)
• Experience with Cloud PBX technologies a plus
• Experience with Public Cloud services and related networking architecture a plus
• Experience working with third party vendors including telecommunication service providers and cabling vendors
• Excellent knowledge of the Microsoft Office Suite, Office365, including Word, Excel, Visio, Project and PowerPoint.
• Must have strong project management skills, including excellent organizational, documentation, time management and communication skills.
• Working knowledge of Windows server and client operating systems.
• Must have the ability to communicate effectively with peers, management, business groups, customers, contractors, consultants and vendors
• Must have excellent organizational, time management and communication skills.
• Ability to define and explain work methods.
• Must maintain confidentiality of proprietary, financial and personal data.
• Must be willing to travel for business including international and work overtime when necessary.
• Must be willing to carry a cell phone/smart phone and provide after hour support as needed

 

#ID

#LI

#MSL

$102,110 - $127,640

Education and Professional Knowledge:

Bachelor's degree required or equivalent combination of education and experience.

Experience:

08-10 years related experience required.

Certification:

Applicable industry/professional certification preferred.

Knowledge and Skills Requirements:

Requires full working knowledge of relevant business practices and procedures in professional field. Uses standard theories, principles, theories, concept. Determines best course of action.

Supervision Given and Received:

Works under general supervision. Relies on experience and judgement to plan and accomplish assigned goals. May periodically assist in orienting, training, and/or reviewing the work of other peers.

Problem Solving:

Judgement is required in resolving all day-to-day problems.

Contacts/Cooperation:

Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors.

Additional Requirement:

Occasional business travel required, Ability to work non-standard schedule as needed, On-call hours as needed

Physical Requirement and Work Environment:

Attendance Requirement Regular and predictable attendance
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is expected to:

Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Lifting, Carrying, Pushing, Pulling and Reaching:

Occasionally:                        Reaching upward and downward, Push/pull, Stand

Frequently:                           Sit

Constantly:                           N/A
Activities:

Occasionally:                       Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking

Frequently:                          Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting , Talking - ordinary, loud/quick

Constantly:                           N/A

Environmental Conditions:

Occasionally:                         N/A

Frequently:                           N/A

Constantly:                           N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise Intensity:                     Moderate

Occasionally:                         Other

Frequently:                           N/A

Constantly:                           Office environment

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.
 
Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

Equal Opportunity Employer Veterans/Disabled