B. Braun

Customer Care Representative

Job Locations US-MO-Hazelwood
Requisition ID
Aesculap Implant Systems
# of Openings
Customer Service
Position Type
Hybrid Full Time
M-F; 9:00 AM - 6:00 PM
Aesculap Implant Systems


Aesculap Implant Systems, LLC, a B. Braun company, is part of a 180-year-old global organization focused on meeting the needs of the changing healthcare environment. Through close collaboration with its customers, Aesculap Implant Systems develops advanced spine and orthopaedic implant technologies to treat complex disorders of the spine, hip and knee. Aesculap Implant Systems strives to deliver products and services that improve the quality of patients’ lives.


Position Summary:

Responsible for coordination, communication and execution of loaner set shipments and products between Aesculap and customers. Responsible for timely and accurate processing of data, pick/ship confirmation of pick ticket/packing slip, auditing product accuracy, returning loaner sets and directing product flow through various warehouses. Works with members of the sales force on inbound and outbound sets, restocks, billings and inventory related issues.

Responsibilities: Essential Duties

  • Deliver excellent service to customers and partners
  • Communicate with customers handling their requests with a high degree a professionalism
  • Receives and inputs orders directly into computer system from customers via telephone, fax and e-mail.
  • Efficiently and accurately securing necessary information/documentation from customers/partners
  • Handles pricing, material and general inquiries from customers.
  • Researches and resolves customer inquiries on shipment, order discrepancies and billing/credit matters. Performs appropriate tasks and transactions.
  • Processes and makes adjustments for returned goods by entering orders, credits, etc.
  • Interfaces with various departments to facilitate customer orders and research customer inquiries.
  • Communicating company policies and procedures to customers and responding to customer inquiries
  • Responding with agility to emergency situations, including various overtime assignments.
  • May occasionally need to physically prepare orders for shipment.
  • Performs physical and administrative tasks involved in shipping and distribution of sets/products.
  • Prepares domestic and international shipments and arranges transportation.
  • Creates and maintains reports and forms to track product movement in each functional area.
  • Tracks instruments, implants and components used from loaner sets for customers via computerized tracking system.
  • Follows procedures to comply with department/company processes.
  • Contributes to team effort by accomplishing related results as needed.
  • Complies with Good Manufacturing Practices (GMP).
  • Performs projects as assigned by Supervisor/Lead using independent judgment and using initiative to follow project through to conclusion.
  • Knowledge of basic small-package transportation services.
  • Notify customers on outbound sets, restocks, billings and inventory related issues.
  • Must comply with applicable ISO and FDA regulations as stated in Quality Manual
  • Must embody the Company’s Vision, Mission and Values
  • Other duties may be assigned

Expertise: Knowledge & Skills

Secondary or peripheral job functions:

  • Work with EDI order system and WAF (Wide Area Workflow) as assigned.
  • Must be available to work overtime and weekends.
  • Requires operation of material handling equipment, when applicable.

Supervisory Responsibilities:

  • Not Applicable


The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case.  The range provided is a reasonable estimate.





Target Based Range

$36,760 - $44,110


Expertise: Qualifications-Experience/Training/Education/Etc


  • High School Diploma/GED, Degree preferred
  • 2-3 years experience required
  • Requires procedural skills in reading, writing, basic arithmetic and basic PC skills.
  • Working knowledge of ISO/GMP requirements preferred.
  • 1+ year experience with UPS/Federal Express/ small package manifest systems.
  • 2+ years Customer Service experience.
  • 1+ year Inventory Control experience.
  • Proficiency in MS Word and Excel software.
  • Basic Infection Control knowledge preferred.
  • Good communication skills are essential.
  • Working knowledge of computerized inventory control system.
  • Language and mathematical skills; reasoning ability:
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.



Additional Information

Responsibilities: Other Duties:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Physical Demands:

  • The employee must occasionally lift and/or move up to 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

  • This position could require the handling of instruments that may or may not have been contaminated by blood or other body fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Aesculap will provide a safe working environment for all employees.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

What We Offer

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.
Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.


Equal Opportunity Employer Veterans/Disabled


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